Returns & Refunds

If you are not completely happy with the item that you bought, such as we sent you the wrong item, then we can refund you. We can refund to the Purchase Amount paid for the item and you will receive an email coupon totalling the cost of the item if you retain the proof of purchase. Please email me at [email protected] to open a dialogue.

Returns & Refunds

Please post the item back in an un-opened, re-sellable state to –

4a Commercial Street
Harrogate
North Yorkshire
HG1 1TY

Upon our receipt of the item – we will credit you to the amount that you paid for the item – so if you paid £X.XX and we sent the wrong item then you will receive a voucher by email for £X.XX off your next purchase.

Please note that if you are returning an item you will be responsible for getting it back to us – this includes all Postage & Packaging and any delivery costs incurred.

We try diligently to get it right everytime – but we are only human, and err is to be human. We do try and make sure that we send the correct goods out and on time. All cases will be handled by a Real Human and will be dealt with the utmost care and consideration. Confidentiality is something we pride ourselves on too. We will treat Returns & Refunds as a priority, normally correcting the issue within 48-72 hours of receipt of the offending goods.

If you have a point to raise – please email me at [email protected] &  will try and help you. Alternatively, all of my details are on the Contact Page.

Thanks for reading.